Business & Operations Management

• Business process optimization & re-engineering
• Customer contact center set-up, optimization, management
• IT process design, deployment, and optimization (data management, Helpdesk and level 1 support)
• Customer billing and billing management
  • Business & Operations Management practice we also utilize our significant expertise in Six Sigma and Lean methodologies to create re-engineered business processes within a robust and agile framework designed to drive and deliver quantified business impact.
  • Our initial focus is on identifying key processes and projects required to transform the operating model with the goal being the elimination of waste through business process streamlining, rationalization, consolidation and enhancement.

We deliver our services through strategic partnerships with clients, allowing clients focus on core competencies while leveraging our extensive supply chain experience and specialized team to ensure optimal business outcomes, using a mix of engagement options that best suit client requirements.