Challenges identified

• Overall irregular process-flow resulting in numerous instances of effort duplication & unnecessary bottle-necks.
• Sub-optimal distribution structure management resulting in delivery inefficiencies and huge margins of potential lost sales
• Sub-optimal use of technology/historical data for process planning.
• Non-existent track & trace module

Interventions

Sales Analysis/Market Survey | Business Development and Supply Chain work streams using people-process-policy interactions and qualitative analysis to baseline current operating model | create the business case | develop and implement a target operating model for foregoing business operations.

Results

• Complete overhaul of the Company’s Operations structure
• 49% increase in revenue generation owing to a rejigged Sales-focus strategy, alternative business partnerships development and distribution channel optimization.
• On-boarding of high performing haulage service providers resulting in a 70% improvement in delivery efficiency and 14% cost reduction.